Refund policy

Every Cogniva purchase comes with a 14-day refund. You don't have to give a reason.

How to ask

• Sign in at cognivainstitute.org/account/purchases with the email you used to pay, then choose Request a refund. Refunds requested there go through right away.
• Or reply to your receipt email, or write to support@cognivainstitute.org from the email you used to pay. We answer within 1 business day.

What's covered

Each product you bought: the Full Reasoning Report, the Practice Workbook, the 28-Day Reasoning Coach and the 28-Day Reasoning Plan. The 14 days count from the purchase date of each one.

The coach and the 28-day plan are built on your report. If you refund the report, we refund them too. The workbook can be refunded on its own.

When the money arrives

We send the refund to the card or wallet you paid with. Most banks show it within 5 to 10 business days.

What happens to your access

Access to a refunded product ends when the refund goes through. Files you already downloaded are yours to keep.

After 14 days

The account button stops working after 14 days. If something went wrong with your report, your files or the tutor, write to us and we'll fix it or refund it.

Repeat refunds

If an email address receives two refunds within 90 days, we may decline new orders from it.

Before you dispute a charge

Please contact us first. A refund from us is faster than a bank dispute and returns the full amount to the card or wallet you paid with.

A charge you don't recognize

COGNIVA* INSTITUTE.ORG on your statement is us. Email support@cognivainstitute.org with the date and amount and we'll find the order and, if you didn't make it, refund it.

Last updated: October 22, 2026